Last updated: Thursday, May 2, 2024

Time Frame: Customers have 30 days from the date of purchase to initiate a return.

Shipping: Return shipping is free for the customer. we will provide a prepaid return shipping label upon approval of the return request.

Restocking Fee: There will be no restocking fee charged for returned items.

Final Sale Items: Items marked as final sale are not eligible for return.

Eligibility for Returns:

  • Returns can be requested for items that are damaged, defective, or broken upon arrival.

Conditions for Return:

  • The item(s) must be in the original packaging, and the condition must be the same as when it was received by the customer.

How to Return an Item:

  • Submit a Return Request:
      • Contact Us: To initiate a return, please contact us through our 

    Contact Us form.

    • Provide Necessary Details: In the form, please include the following information:
      • Order Number: Your unique order identification number.
      • Product Name/ID: The name or SKU of the product you wish to return.
      • Reason for Return: Specify why you are returning the item (e.g., defective, wrong item).
      • Additional Comments: Any other information you feel is relevant to your return.
    • Submit the Form: After filling out the form, submit it for processing.

Shipping Instructions:

  • Upon approval, you will receive an email with shipping instructions and a prepaid return shipping label.

Receiving and Inspection:

  • Once the return is received, it will be inspected by the store’s staff.
  • A notification email will be sent to you regarding the receipt and status of your returned item.

Exchange Policy:

  • In cases where the item received is damaged, defective, or broken, customers are eligible to request an exchange rather than a return. The same process for initiating a return will apply for exchanges.

Refund Policy:

  • Via PayPal:
    • After the returned item is received, inspected, and approved, a full refund will be processed.
    • The refund will be issued to the original method of payment, in this case, the customer’s PayPal account.

General Notes:

  • The customer should keep a copy of the return shipping receipt until the return is finalized.

Contact Should you have any questions about our return and refund policy practices, or if you would like to exercise any of the rights available to you, please contact us: